1. Time frame to make reservations?
We urge our customers to make reservations as soon as possible.
Most of the time our products are reserved weeks in advance.
If you act immediately, it will be easier to obtain our services.

2. How much space is needed?
At least a 17' by 17' leveled area. Must be free of any rocks, stick, or sharp materials that may puncture the bouncer.

3. Who sets it all up?
Leave it up to Surprise Party Rentals to set up and take down the equipment.

4. When does delivery and pickup occur?
You're the boss, so you pick the time. Our company will be there within a 30 min time period.

5. Can I cancel my reservation?
In order to recieve a full refund all cancelations must be made within 7 days of the reservation.
Deposits are not re-fundable after the 7 day time period.

6. Is a deposit required?
Yes, a $50.00 deposit per inflatable is required.

7. What about weather?
We cannot operate our products in high wind or rain.
Safety is our main concern and bad weather is a safety hazard.

8. When is payment due?
Payment is due at the time of the delivery.

9. Are the inflatable clean?
We gurantee our units are cleaned and sanitized after each use.

10. Do you deliver in my area?
We only serve the Northwest Valley. Cities included are; Surprise, El Mirage, N. Peoria, N. Glendale and Youngtown.

11. Do you set up in parks?
We sure can, but customers are responsible for park permits.

12. What are you hours of operation?
Our hours are from 8am - 8pm 7 days a week.

13. Can we keep the inflatable over night?
No. At times the bouncers are reserved for the next day, and they must be throrughly cleaned.

14. Can I pick up the inflatable and cut costs?
Due to insurance reasons this is strictly prohibited.